Return and Refund Policy

Last updated: November 2024

Thank you for supporting Coastly. All of our candles are hand-poured in small batches, and each piece is crafted with care. Because our products are handmade and fragranced, we offer refunds and replacements under the conditions below.

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Returns

Due to the nature of home fragrance products, we do not accept general returns.

We cannot accept returns for:

Used candles

Scent preference

Natural handmade variations (color, frosting, minor texture changes)

Items damaged due to customer misuse

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Replacements for Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’re happy to make it right.

Please email info@coastlyliving.com within 48 hours of delivery with:

Your order number

Photos of the item(s) and packaging

A brief description of the issue

We will send a replacement or issue store credit.

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Lost or Stolen Packages

Once an order is marked delivered by the carrier, Coastly is not responsible for lost, stolen, or misdelivered packages.

We recommend checking with neighbors or your local post office first.

If your package is marked delivered but not received, we can assist you in filing a USPS claim.

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Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet shipped.

Please reach out quickly if you need assistance.

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Final Sale Items

The following cannot be returned or refunded:

Sale items

Limited-edition releases

Custom or personalized items

Mystery bags or bundles

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Questions?

Email us at info@coastlyliving.com.

We’re here to help.