Complimentary shipping on orders $50+
Complimentary shipping on orders $50+
Last updated: November 2024
We ship all orders from Upstate New York using USPS or UPS, depending on the safest and most efficient option for your location.
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Processing Time
Each candle is made in small batches. Please allow:
2–4 business days for order processing
(longer during holidays, launches, and restocks)
Processing time does not include transit time.
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Shipping Rates
Shipping costs are automatically calculated at checkout based on weight and destination.
Free shipping offers (if active) will be clearly displayed on the website.
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Transit Time
Estimated delivery windows:
USPS First Class: 3–6 business days
USPS Priority Mail: 2–4 business days
UPS Ground: 3–5 business days
Delivery times are estimates and not guaranteed.
Carrier delays due to weather, holidays, or volume are outside our control.
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Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Tracking may take 24–48 hours to update.
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Incorrect Addresses
Please double-check your shipping address.
Coastly is not responsible for:
Packages sent to incorrectly entered addresses
Reshipping fees for address errors
If an order is returned to us due to an incorrect address, the customer is responsible for reshipping costs.
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Lost or Missing Packages
If a package is marked delivered but missing:
1. Check with neighbors
2. Check alternate doors or mailrooms
3. Wait 24 hours — USPS sometimes scans prematurely
4. Contact your local post office
If you need assistance filing a claim, email info@coastlyliving.com.
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International Shipping:
Currently unavailable.
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Questions?
We’re happy to help — contact us anytime at info@coastlyliving.com.