Shipping Policy

Last updated: November 2024

We ship all orders from Upstate New York using USPS or UPS, depending on the safest and most efficient option for your location.

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Processing Time

Each candle is made in small batches. Please allow:

2–4 business days for order processing

(longer during holidays, launches, and restocks)

Processing time does not include transit time.

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Shipping Rates

Shipping costs are automatically calculated at checkout based on weight and destination.

Free shipping offers (if active) will be clearly displayed on the website.

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Transit Time

Estimated delivery windows:

USPS First Class: 3–6 business days

USPS Priority Mail: 2–4 business days

UPS Ground: 3–5 business days

Delivery times are estimates and not guaranteed.

Carrier delays due to weather, holidays, or volume are outside our control.

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Order Tracking

Once your order ships, you’ll receive a tracking number via email.

Tracking may take 24–48 hours to update.

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Incorrect Addresses

Please double-check your shipping address.

Coastly is not responsible for:

Packages sent to incorrectly entered addresses

Reshipping fees for address errors

If an order is returned to us due to an incorrect address, the customer is responsible for reshipping costs.

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Lost or Missing Packages

If a package is marked delivered but missing:

1. Check with neighbors

2. Check alternate doors or mailrooms

3. Wait 24 hours — USPS sometimes scans prematurely

4. Contact your local post office

If you need assistance filing a claim, email info@coastlyliving.com.

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International Shipping:

Currently unavailable.

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Questions?

We’re happy to help — contact us anytime at info@coastlyliving.com.